Last updated: October 28, 2026
3-day refunds
You can get a full refund of the amount you paid for Unreal Musician Pro if you ask within 3 days of buying it.
The window is 3 days because you can try the free version on your own PC before you buy.
Get the free app
Try Free first
- The free app has the same MIDI import, 3D pianist, automatic fingering and piano roll as Pro. It renders MP4 videos at 720p with a watermark.
- Use it to check that the app runs well on your PC and renders videos before you buy.
- Pro adds one VST3 instrument, the free-fly camera, no watermark by default, and larger, vertical and square video sizes.
- VST3 instruments only load in Pro, so test yours within the 3 days. Pro loads one 64-bit VST3 instrument plugin.
How to ask for a refund
- Email [email protected] within 3 days of buying.
- Send the email from the address you used at checkout, or include that address.
- Include the order number from your receipt if you have it.
You do not have to give a reason, but a short note helps us improve the app.
Refunds go back through PayPal and are usually processed within a few business days.
We sell Pro on unrealmusician.com, not through the Microsoft Store, so ask us for a Pro refund, not Microsoft.
What happens to your key
- A refund revokes your key, and the app returns to the free version.
After 3 days
- After 3 days we do not give refunds, except where the law requires one.
- If you were charged twice by accident, we refund the duplicate charge at any time.
- If you have trouble activating or moving your key, email [email protected]. We can reset your PCs.
Chargebacks and PayPal disputes
- Please email us before you open a dispute.
- If a payment is reversed through a chargeback or a PayPal dispute, we revoke the key, as with a refund.
Contact
Refunds, invoices and license help: [email protected]
Contact support
